Overview

This model is designed to handle up to three customer pools that are completely configurable. Final outputs include an Executive Summary (annual), monthly and annual pro forma details, DCF Analysis, and plenty of visualizations.
The most difficult piece of logic for this model was correctly modeling out the input for contract length. This is a dynamic input and can be from 1 month to any number of months. Combined with retention rate, this gives a very accurate customer count forecast based on the defined assumptions.

Each customer type is configurable based on the following (most adjustable in each year): 

  • Start Month
  • Average Contract Length (months)
  • Starting Organic Customer Count
  • % Increase in Monthly Organic Customers Added
  • % Improvement in Monthly Growth
  • Ad Spend per Month
  • Cost per Acquisition
  • % Improvement in CPA
  • Acquired Customers via Ad Spend per Month
  • Average Contract Value
  • % Improvement in Contract Value
  • Contract Value per Month
  • % Increase in Contract Value at Renewal
  • Retention Rate at Contract Term
  • % Improvement in Retention

Other advanced logic that was built in includes the possibility to model the average contract value increasing for existing customers. For example, a starting customer may have an average contract value of $x, and all those that renew when their contract term is up, may now have an average contract value of $x+5%. This is how negative churn is possible and based on the defined inputs, you may see the actual $ churn being a negative value (meaning the amount of money lost to customers that left is less than the increase in money earned from customers that stay).
After all assumptions are filled in, the user can go back to the control tab to see minimum equity required and then choose how they plan to finance it (between senior debt, investors, and owner equity). Investors and owners will have their own cash contribution / distribution summary along with an IRR, ROI, DCF Analysis, and equity multiple. If no investor proceeds are defined, then it all falls to the owner equity or senior debt.
Advanced KPI results are displayed and included in visualizations. They are:

  • CaC
  • Average monthly value per account
  • Average months to repay CaC
  • Average monthly churn (customers and $ value)
  • Average life of customer
  • Average LTV
  • LTV to CaC ratio

General operating expenses are defined in groups with plenty of data entry slots for S&M, G&A, and R&D as well as cost of goods sold logic that can be driven based on cost per user per month, a direct percentage of revenue, or defined $ cost per month.
Finally, if you want to account for all the cash for a contract to be collected up front, there is a 'yes/no' switch for that and if turned on, the cash flow will account for said logic, otherwise if 'no' then it will amortize the average contract value over the term of the contract, however many months that may be.

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